Helpdesk

Job Title: Helpdesk Coordinator
Location: London, near Tottenham Court Road

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are seeking a proactive and organised Helpdesk Coordinator to join the CBRE Facilities Management team. In this role, you will be the first point of contact for incoming service requests, ensuring smooth coordination and communication between clients and engineers. You''ll play a key part in delivering excellent service and maintaining operational efficiency.

Key Responsibilities

• Handle incoming requests via phone, email, and internal systems

• Log and manage service jobs in the CAFM (Computer-Aided Facilities Management) system

• Allocate work orders to appropriate engineers and monitor progress to completion

• Provide timely updates to clients and internal stakeholders

• Maintain records, generate reports, and manage general administrative tasks

• Assist in compiling timesheets and uploading engineer quotes

• Liaise with contractors to arrange cover as needed

• Support the wider facilities team in upholding service standards

• Strong communication and interpersonal skills

• High attention to detail with a methodical approach

• Ability to prioritise tasks and work under pressure

• Proficiency with Microsoft Office and a willingness to learn new systems

• Team-oriented with a proactive attitude

• Previous experience in a facilities or helpdesk environment

• Familiarity with CAFM systems