Helpdesk Coordinator

Helpdesk CoordinatorAbout the CompanyJoin a fast-growing, well-established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly - reliable service, strong teamwork, and a commitment to supporting both clients and engineers.You''ll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.About the RoleThis is a hands-on coordination role at the heart of a busy engineering and maintenance environment. You''ll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule.This is not an IT helpdesk role. It''s ideal for someone who thrives on organisation, pace, and problem-solving.What You''ll Be DoingJob Booking and Progression - Book, rebook, and progress reactive and planned maintenance jobsJob Updates - Add notes, completions, and details for drainage and plumbing worksInvoicing Approval - Approve completed jobs for invoicingEngineer Scheduling and CoordinationDaily Scheduling - Plan engineers'' workloads and manage diariesProgress Monitoring - Adjust schedules as jobs changeEngineer Liaison - Coordinate access, parts, and site attendanceInvoicing and Client LiaisonRaise Invoices once work is completedChase Quotes and approvalsClient Communication with property managers and clientsParts Ordering and TrackingOrder Materials from approved ..... full job details .....