Helpdesk Coordinator

Company Profile CBRE is the global leader in real estate services and leverages the industry''s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading provider of integrated facilities management and corporate real estate services. We are hiring a Helpdesk Coordinator to join our team in the City of London, supporting a fast-paced client environment and acting as a key point of contact for facilities service requests. This role is ideal for a customer-focused helpdesk, service desk, or facilities coordination professional with experience handling calls and emails, logging jobs on a CAFM system, prioritising reactive maintenance requests, tracking planned preventative maintenance (PPM), producing reports, and coordinating engineers and subcontractors to meet service levels and deliver an excellent customer experience. Key Responsibilities Manage the CAFM system as a key user, including logging jobs, updating PPM records, tracking reactive maintenance tasks, and producing accurate reports.Prioritise and allocate reactive work orders to the appropriate engineer or supplier, ensuring requests are raised correctly and actioned within agreed SLA timeframes.Maintain clear communication with end ..... full job details .....