Helpdesk Coordinator

Helpdesk CoordinatorLocation: North Bristol (Hybrid)Hours: 08:30am - 5:00pm with a 45-minute lunchPay rate: £13+ per hourContract: Temporary ongoing (minimum 6-month commitment)We are seeking a proactive and solutions-focused Helpdesk Coordinator to support order processing and customer enquiries, particularly relating to PPE products. This role requires strong communication skills, attention to detail, and the ability to work across multiple systems in a fast-paced, multi-site environment.Key Responsibilities:Process customer orders accurately and in line with proceduresManage inbound and outbound customer calls relating to PPE products and general enquiriesAct as a key point of contact between different sites to ensure smooth order flow and issue resolutionInvestigate and resolve customer issues including mis-shipments, credit requests, delivery queries, and proof of delivery requestsMaintain and update order information across multiple systems and spreadsheets (Excel)Monitor order progress and proactively identify and resolve issues before escalationEscalate complex queries where required, ensuring timely resolutionEnsure high levels of data accuracy and compliance with internal processesSupport continuous improvement in customer service and order management processesSkills and Experience:Strong communication and customer service skillsHighly organised, detail-focused, and solutions-driven approachConfident using Excel and multiple systems in a busy environmentAbility to ..... full job details .....