Facilities Helpdesk Coordinator

Facilities Helpdesk Coordinator - FM & Small Works
Bristol
£30,000 - £35,000 pa
40hrs per week Mon to Fri
Great benefits package
 
We are currently recruiting for a Help Desk Coordinator to join a growing FM & Small Works division. This is a key role within the business, responsible for managing the full lifecycle of reactive maintenance jobs from logging works through to completion, invoicing, and client updates.
 
The successful candidate will act as the central point of coordination between clients, engineers, subcontractors, and management, ensuring all works are completed efficiently and within agreed SLAs and KPIs
 
Key Responsibilities

• Log and manage maintenance requests via phone, email, and client portals.
• Schedule engineers and subcontractors for reactive and planned works.
• Monitor job progress and ensure attendance targets are achieved.
• Update client portals and provide progress updates.
• Review job sheets, reports, and compliance documentation.
• Raise follow-on quotations and assist with invoicing processes.
• Support management with reporting and general administration.

Requirements

• Previous experience within Help Desk, Service Desk, FM Coordination, or Administration.
• Strong organisational and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Good IT skills and experience using job management systems.
• Experience within Facilities Management or Construction is desirable.
• Simpro experience beneficial.

For further information on the role and the company you would be working for, please APPLY NOW or get in touch with Rhymel Henderson.

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