Helpdesk Coordinator - Drainage Experience

Job Title: Repairs and Maintenance Helpdesk CoordinatorLocation: Aquevo Operations Office, London NW2Salary: £32,000+ per yearEmployment Type: Full-time, PermanentReports to: Operations ManagerAbout the RoleThis is a hands-on operations role within a drainage and plumbing contractor - not an IT helpdesk.You''ll be responsible for keeping jobs, engineers, and clients running smoothly in a fast-paced maintenance environment.Key ResponsibilitiesHelpdesk and Job ManagementAnswer inbound office calls and manage the main info inboxLog all new jobs onto BigChange and book engineers accordinglyBook and confirm appointments with clients and tenantsKeep job notes, client portals, and systems fully up to dateEngineer Scheduling and CoordinationPlan and manage engineers'' daily schedulesEnsure engineers are fully booked 3-5 days in advanceTrack engineers'' whereabouts during the day and update clients as neededCall engineers daily (around 16:00) to confirm the following day''s worksParts, Quotes and AdministrationOrder materials in advance or reactively to ensure first-time fixesPrepare basic quotes and send to clientsChase outstanding quotes weeklyComplete generic RAMS where requiredJob Completion and InvoicingReview completed works dailyRebook follow-on works where requiredPrepare jobs for invoicing once completedOut-of-HoursProvide one evening per week cover for urgent bookingsWhat We''re Looking ForExperience in property maintenance, repairs coordination, facilities, or engineering ..... full job details .....