Helpdesk Coordinator

Helpdesk Administrator/Scheduler/CoordinatorAnnual Salary: £26,000 - £29,000Location: WatfordJob Type: Full-time, Mon-FriWe are seeking a proactive and organised Helpdesk Administrator to join our dynamic team. This role offers a fantastic opportunity to build a career in business operations and administration, providing essential support across various departments including sales, customer service, logistics, marketing, and operations.Day-to-day of the role:Answer and direct phone calls with professionalism and courtesy, ensuring excellent phone etiquette.Manage office correspondence, including emails and postal mail.Perform data entry tasks accurately and efficiently, maintaining up-to-date records.Create and process engineer job sheets using our Field service management software.Liaise with engineers and subcontractors, issuing jobs and getting updates.Provide clients with regular updates and reports.Raise purchase orders and order parts and equipment.Process supplier/contractor invoices in accordance with office processes.Provide day-to-day customer support.Update and maintain our field service management system.Organise and maintain filing systems both electronically and physically to ensure easy access to information.Provide clerical support by preparing reports, memos, and other documents as required.Support team members with administrative tasks as needed to enhance overall productivity.Required Skills and Qualifications:Confident and clear communicator, both in ..... full job details .....