Helpdesk Coordinator

Job Title: Helpdesk Coordinator
Location: Paisley
Employment Type: Full-time, Permanent
Salary: -29,000 to -32,000pa

Overview

FM Search & Select are seeking a proactive and organised Helpdesk Coordinator to join a busy facilities management team based in Paisley. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a fast-paced office environment.

Key Responsibilities

• Act as the first point of contact on the helpdesk, answering calls and emails from clients and engineers.

• Log, allocate, and monitor reactive and planned maintenance jobs in the CAFM system.

• Schedule engineers and subcontractors to attend jobs and follow up to ensure timely completion.

• Keep clients updated on the progress of open jobs, ensuring excellent communication throughout.

• Produce and update reports for management as required.

• Assist with general administration duties including filing, data entry, and invoicing support.

• Support the wider team in ensuring compliance with client SLAs and KPIs.

Candidate Requirements

• Previous experience in a helpdesk, scheduling, or customer service role (ideally within facilities management, maintenance, or a related field).

• Confident communicator with strong telephone and email skills.

• Good organisational skills and ability to prioritise workload in a busy environment.

• Competent user of Microsoft Office and ideally experience using CAFM or job management systems.

• Team player with a positive, professional attitude.

Benefits

• Competitive salary (depending on experience).

• Friendly office environment with on-site parking.

• Pension scheme and standard company benefits.

To apply or learn more, contact FM Search & Select today.