Helpdesk Coordinator

Job Title: Helpdesk Coordinator Location: Paisley Employment Type: Full-time, Permanent Salary: 29,000 to 32,000pa Overview FM Search and Select are seeking a proactive and organised Helpdesk Coordinator to join a busy facilities management team based in Paisley. This is an excellent opportunity for someone with strong customer service and administrative skills who enjoys working in a fast-paced office environment. Key Responsibilities Act as the first point of contact on the helpdesk, answering calls and emails from clients and engineers. Log, allocate, and monitor reactive and planned maintenance jobs in the CAFM system. Schedule engineers and subcontractors to attend jobs and follow up to ensure timely completion. Keep clients updated on the progress of open jobs, ensuring excellent communication throughout. Produce and update reports for management as required. Assist with general administration duties including filing, data entry, and invoicing support. Support the wider team in ensuring compliance with client SLAs and KPIs. Candidate Requirements Previous experience in a helpdesk, scheduling, or customer service role (ideally within facilities management, maintenance, or a related field). Confident communicator with strong telephone and email skills. Good organisational skills and ability to prioritise workload in a busy environment. Competent user of Microsoft Office and ideally experience using CAFM or job management systems. Team player ..... full job details .....