Helpdesk Co-ordinator

Helpdesk Coordinator Central London (5 Days Onsite) 22 per hour 165 per day (Inside IR35) Are you a customer-focused IT support professional who thrives in a fast-paced corporate environment? We''re looking for a proactive Helpdesk Coordinator to provide hands-on technical support from a busy Walk-Up Desk in Central London.This is a fantastic opportunity to join a high-performing IT team supporting a diverse user base across Windows and Mac environments, ensuring employees receive first-class support that keeps the business running smoothly.What You''ll Be DoingActing as the first point of contact for all onsite IT issues and requestsProviding face-to-face support for Windows 11 and macOS usersTroubleshooting hardware, software, account, and access issuesDelivering meeting room and A/V support for onsite and hybrid meetingsManaging IT assets including laptops, mobiles, and peripheralsHandling onboarding and offboarding activitiesLogging and progressing tickets in line with SLAsEscalating complex issues to 2nd and 3rd line teamsContributing to process improvements and knowledge sharingWhat We''re Looking ForProven experience in 1st/2nd Line IT Support within a corporate environmentStrong knowledge of Windows 11, macOS, and Microsoft 365Experience with Active Directory, Okta, and SSO technologiesFamiliarity with ITSM tools such as ServiceNowUnderstanding of networking fundamentals (Wi-Fi, TCP/IP)Excellent communication and customer service skillsHighly organised with a ..... full job details .....