Helpdesk Administrator

Helpdesk Administrator - Glasgow - Salary up to £26,500

CBW is currently recruiting for an experienced and highly organised Helpdesk Administrator to join a busy, site-based facilities team in Glasgow. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works.

Key duties and Responsibilities:

- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.- Check and maintain FM Helpdesk Inbox- Schedule reactive and help desk call outs.- To review jobs received during the working day and allocate accordingly to Engineers.- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting data- Support the Office and Contract Managers in the administration and delivery of departmental objectives- Attending to queries should they arise- General administration support- Raising Corrective maintenance tasks following on from PPM completed tasks- Organisation of day-to-day work to ensure that all key tasks are fulfilled- Departmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the Contract

Requirements:

- Minimum of 2 years'' experience in an administrative role, ideally within a facilities or maintenance environment.- Strong customer service and communication skills, with a professional and proactive approach.- Good commercial awareness and experience with financial reporting.- Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.- IOSH Managing Safely qualification (desirable).

Salary and Benefits:

- Salary up to £26,500 (depending on experience)- 23 days annual leave plus bank holidays- Company pension scheme- Monday - Friday 8am to 5pm (In ..... full job details .....