Helpdesk Administrator

Our thriving client based in Harlow is recruiting a Helpdesk Administrator to join their growing team. The successful candidate will be responsible for providing first line support to end-users, ensure all service requests, maintenance issues, and operational queries are logged, prioritised and allocated promptly while maintaining high standards of customer service and compliance. You will be required to assist our client s team of Contracts Managers with administration duties. This working hours for this role are 8.00am-5.00pm Monday-Friday and offers a competitive salary of £26,500-£27,500 depending on experience. Role Summary: Act as the first point of contact for all service requests via phone, email or through our client s system. Log, track and manage incoming work orders and requests through our client s system. Assign tasks to appropriate teams according to priority and location. Monitor agreements and ensure timely completion of tasks. Maintain accurate records of communications, job statuses, and updates in the system. Escalate unresolved or urgent issues to relevant supervisors or managers. Generate regular reports on performance metrics, job completion, and compliance tracking. Support the team with general administrative tasks, including document control, data entry, and filing. Liaise with clients and internal departments to ensure high-quality service delivery. Preparing small work quotations Costing Jobs ready for invoicing Assist other departments with ..... full job details .....