Helpdesk Administrator -Temp

Hays are delighted to be supporting a leading Sheffield-based organisation with the recruitment of a Helpdesk Administrator to join their busy Facilities and Estates team. This is an excellent opportunity for an experienced administrator or customer service professional seeking an immediate start within a fast-paced, office-based environment.This role is 100% office-based in Sheffield City Centre with no hybrid working available. Working hours are 8:00am - 4:00pm, Monday to Friday (35 hours per week).Key Vacancy Information - Sheffield City Centre Immediate Start Temporary until Christmas Full-Time 13.64 per hour + Holiday Pay ( 25,249)The RoleAs the first point of contact for facilities-related enquiries, you will be responsible for coordinating maintenance requests, managing access control systems and supporting the smooth operation of essential building services.Key responsibilities include:Managing a busy helpdesk, responding to telephone and email enquiriesLogging and monitoring maintenance requests using a facilities management systemLiaising with internal teams and external contractors to monitor job progressAdministering building access requests and access control systemsCoordinating key and lock requests, replacements and changesSupporting contractor control processes and ensuring information is recorded accuratelyProducing reports, processing work orders and maintaining system recordsProviding a professional and efficient service to a wide range of internal ..... full job details .....