Helpdesk Administrator

Overview

We''''re recruiting on behalf of a valued client in Glasgow for a Helpdesk Administrator role - a dynamic position that combines customer service and administrative support.Responsibilities

Be the first point of contact for all visitors, contractors, and stakeholdersManage visitor enquiries, escalating complex cases where necessaryIssue paperwork such as roof access permits, swipe cards, and keys to authorised personnelEnsure all contractors are signed in/out and have completed the appropriate site inductionLiaise between customers and maintenance teams to schedule access for worksWhat We''''re Looking For

Strong communication skills and a positive, professional attitudeAbility to manage multiple tasks in a fast-paced environmentHigh attention to detailPrevious experience in a reception, helpdesk, or facilities admin role is preferredKey Skills Required

MS OfficeCAFM system (Desirable)Proficient in record keepingIf you are interested in the role apply ..... full job details .....