Helpdesk Administrator

Job Description: Helpdesk Administrator

Working Hours: 08:30 - 17:30 Monday to Friday. (Inc 1 hour lunch)

Location: St Albans

Salary: up to 27k per annum

Holidays 20 + BHs + Company pension

Duties:

· Cross referencing the shared mailbox with the CAFM system to ensure all faults have been raised
· Keeping the shared mailbox tidy by filing emails in the relevant folder one logged
· Responding to the client
· Assist with issuing small, quoted works
· Assist with reassignment of work to operatives
· Sign off work
· Ad hoc administration

Required Skills:

· GCSE’s or equivalent - Grade C in English and Maths
· Administration experience
· Good planning and organisation skills and the ability to prioritise own workload efficiently
· Understanding of FM business or the willingness to learn
· Strong communication skills via telephone and email
· Working knowledge of MS Office including Excel and Outlook