Helpdesk Admin

Helpdesk Administrator Location: BracknellSalary: £14.50 per hour, temp to perm (£30k salary)Hours: Full Time, Monday - FridayWe''re recruiting on behalf of a leading Facilities Management provider for an experienced Helpdesk Administrator to join their busy operations team. This is an excellent opportunity for someone with strong administration and customer service skills who enjoys working in a fast-paced environment, supporting both clients and operational teams.You''ll act as the first point of contact for maintenance requests, coordinating engineers and subcontractors, managing service requests, and ensuring high levels of customer service are delivered at all times.Key Responsibilities Act as the first point of contact for all facilities management enquiries via phone and email. Log reactive maintenance requests onto the CAFM system and ensure accurate records are maintained. Monitor and manage service requests through to completion, providing regular updates to customers. Coordinate engineers and subcontractors to ensure works are scheduled and completed within agreed service levels. Chase progress updates from operational teams and contractors where required. Escalate recurring issues or service concerns to management. Maintain excellent communication with clients throughout the lifecycle of each job. Manage work orders and ensure all associated documentation is accurate and up to date. Support statutory compliance across multiple sites by maintaining compliance ..... full job details .....