Facilities Helpdesk Administrator

Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell.Role: Helpdesk Administrator Location: Bracknell - Office Based Salary: 25,000 - 26,000 Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. Key Responsibilities:Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns.Handle incoming and outgoing calls efficiently and effectively.Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information.Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements.Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes.Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes.Monitor and complete work orders for any remedial actions, both in-house and contractor-related.The Ideal Candidate:Exceptional customer service and ..... full job details .....