Helpdesk Admin

Job Title: FM Helpdesk AdministratorLocation: Northfleet college-based (on site)Hours: 40 hours per weekPay Rate: £19.14 per hour (Umbrella PAYE)Contract: Ongoing / long-term assignment About the RoleWe are seeking an experienced and proactive FM Helpdesk Administrator to support facilities management services within a live college environment in Northfleet. This role is critical to the effective delivery of both Planned Preventative Maintenance (PPM) and Reactive maintenance activities.You will act as the first point of contact for all facilities-related requests and play a key role in ensuring contractual and performance requirements are achieved.Key ResponsibilitiesOperate and manage the FM Helpdesk on a day-to-day basis.Log, allocate, track and close all PPM and reactive maintenance requests in line with agreed procedures and service levels.Monitor helpdesk performance and ensure works are delivered within agreed response times.Maintain accurate system records to support reporting and audits.Liaise with site teams, subcontractors and college stakeholders to ensure effective service delivery.Support performance monitoring against contractual Key Performance Indicators (KPIs).Escalate issues and risks where required to ensure service compliance. Essential Experience and SkillsExtensive experience in FM helpdesk operations, covering both PPM and reactive maintenance.Proven experience using MRI Evolution.A very good understanding of PFI arrangements and associated ..... full job details .....