Helpdesk Administrator

Helpdesk Administrator Enfield (Hybrid Opportunity)Location: Enfield (Hybrid after initial period) Hours: Monday Friday, 8:00 AM 5:00 PM Pay: £16.93 per hour (Umbrella) Contract Type: Temp-to-PermAbout the RoleWe are seeking a proactive and highly organised Helpdesk Administrator to join a busy, fast-paced team in Enfield. This is a temp-to-perm opportunity with the potential for hybrid working after a few months.You will play a crucial role in supporting operational teams, coordinating work orders, liaising with clients, subcontractors, and operatives, and ensuring daily schedules and reporting run smoothly. Key ResponsibilitiesRaise and allocate work orders from client calls and emails using internal systemsCollaborate with Contract Managers/Supervisors to assign daily and emergency tasksSchedule appointments with sites and subcontractorsProcess operative timesheets, maintain spreadsheets, and ensure payroll accuracyFile and manage job documentation, including photos and supporting paperworkUpdate WIP reports and internal trackers to minimise outstanding jobsHandle client queries and recalls professionally across multiple contractsMaintain lone-working records and conduct welfare calls to operativesEnsure compliance and document accuracy, including RAMS, job sheets, and materials usedUpload documents to client systems for invoicing and contract complianceSupport administrative duties as required by managers and senior leadershipKeep client portals up-to-date with job ..... full job details .....