Help Desk Supervisor

Help Desk SupervisorLocation: This role will be primarily based at our Botanica Ditton Park site. We are planning to relocate to Botanica Ditton Park from January 2027. Until then, the role will be based at our current Farnborough office. Siemens Smart Infrastructure - Buildings helps create safe, sustainable and energy-efficient buildings through innovative building technologies, services and solutions. We''re seeking a Supervisor to lead our Customer Service Support Office team, ensuring the delivery of excellent customer service and operational performance across our UK service business. Working closely with the Head of Service, you''ll drive team performance, oversee key service administration activities and champion continuous improvement to deliver against customer expectations and business objectives.Please note: this role requires candidates to have current and permanent right to work in the UK. We are unable to support visa applications for this position. Key ResponsibilitiesLead, coach and develop the CSSO team, driving high performance, engagement and a culture of accountability, continuous improvement and excellent customer service.Manage team performance, workload planning, attendance and resources to ensure service levels and operational priorities are consistently achieved.Monitor and improve performance against key operational KPIs, using data and reporting to identify trends, drive improvements and support business objectives.Act as the escalation point for ..... full job details .....