Help desk Coordinator

Job Title: Helpdesk Coordinator - Join a Global Leader in Real Estate Services! Company: CBRE - The World''s Leading Real Estate Services Company Location: London Job Type: Full-time About Us: CBRE is a global leader in real estate services, with over 70,000 employees operating in 48 countries. We''re passionate about delivering exceptional customer service and business support to our clients worldwide. Our Global Workplace Solutions team is a leading provider of integrated facilities and corporate real estate management, and we''re looking for a talented Helpdesk Coordinator to join our team in Hull. Job Summary: We''re seeking a highly organized and customer-focused Helpdesk Coordinator to provide exceptional support to our clients and internal teams. As a Helpdesk Coordinator, you''ll be responsible for managing our CAFM system, answering calls and emails, and ensuring seamless communication between our facilities team and end-users. You''ll also have the opportunity to identify and implement innovative solutions to enhance performance and meet client expectations. Key Responsibilities: Manage CAFM system as key user on site, including PPM records, reactives, and reportingProvide exceptional customer service and support via phone, email, and in-personEnsure all reactive requests are assigned to the correct engineer and communicated effectively to end-usersCollaborate with Lead Engineer and Ops Manager to maintain high-quality service standardsReview subcontractor ..... full job details .....