Facilities helpdesk coordinator

New Offices Free Parking Great Team Long-Term Career Opportunity Due to continued growth and exciting new client wins, we''re looking for an organised and proactive Maintenance Coordinator to join a friendly Help Desk team in modern new offices based in Basildon. This is a fantastic opportunity to join a company that has gone from strength to strength, building an impressive portfolio of prestigious clients, including well-known designer brands. If you enjoy coordinating jobs, speaking with customers and suppliers, and keeping everything running smoothly, this could be the perfect role for you. What you''ll be doing: Managing maintenance requests received by phone, email and client portals Scheduling engineers and subcontractors to attend planned and reactive maintenance jobs Updating the CAFM system with accurate job information and progress notes Raising purchase orders and coordinating permits where required Liaising with clients and suppliers to provide updates and obtain quotations Ensuring jobs are completed and closed correctly within the system Supporting planned maintenance programmes, including handyman and electrical works Working closely with the wider Help Desk team to deliver an outstanding service We''re looking for someone who has: Previous experience within Facilities Management Help Desk or Service Desk, Maintenance Coordination or Scheduling Excellent organisational and administration skills Strong customer service and communication skills Good IT ..... full job details .....