Heating and Hot Water Operations Manager

Heating and Hot Water Operations ManagerWe are seeking an experienced operational leader to drive safe, compliant heating and hot water services across a large and diverse housing portfolio.Position: Heating and Hot Water Operations ManagerSalary: £48,691 to £53,725 per annum plus £1,300 Essential Car User AllowanceLocation: London, Stratford with hybrid workingHours: 35 hours per week, Monday to Friday with on call requirementsContract: PermanentClosing Date: 11th May 2026 at 11pmInterview Date: 18th May 2026, face to faceAbout the roleThis is a high impact leadership position within a growing Heating and Hot Water function, playing a key role in shaping service delivery across a large housing portfolio.You will lead the operational delivery of heating, hot water and ventilation services, ensuring high standards of safety, compliance and performance. The role sits at the centre of a transition towards a more integrated, system led approach, moving beyond traditional gas focused models.Key responsibilities include:Leading the delivery of heating, hot water and ventilation services across the portfolioManaging contractor performance to ensure compliance with contractual and safety standardsChairing operational and performance meetings, holding contractors accountableOverseeing complex cases including complaints, MP enquiries and Housing Ombudsman investigationsManaging escalation and resolution of operational and safety issuesEnsuring accurate compliance reporting, data ..... full job details .....