Head of Technical Services - permanent - Hybrid - £50,000-£60,000 + bonus and benefits

Head of Technical Services - permanent - Hybrid - £50,000-£60,000 + bonus andamp; benefits £50,000-£60,000 + bonus andamp; benefits North East London (Hybrid - some flexibility for remote) Immediate start Overview We are seeking a Head of Technical to lead the delivery, quality, and strategy of IT support, cyber security, and telecoms services across UK and Dubai operations. This is a hands-on leadership role responsible for technical standards, service performance, and ISO 27001 compliance, while also acting as the senior escalation point for complex or high-risk technical work. Key Responsibilities Technical Leadership andamp; Strategy Define and drive technical strategy across IT support, cyber security, and telecoms Own architecture, tooling, vendor selection, and roadmaps Act as senior authority for technical decisions, escalations, and pre-sales Service Delivery andamp; Operations Lead 1st-3rd line teams across UK and Dubai Ensure delivery against SLAs, KPIs, and customer expectations Manage major incidents and ensure resilient, scalable services Cyber Security Oversee SOC, MDR/EDR, vulnerability management, and monitoring Lead incident response and post-incident reviews Ensure proactive security across all managed environments Telecoms Own delivery of connectivity and voice platforms Ensure secure, resilient telecoms services Manage suppliers and act as escalation point for complex issues ISO 27001 andamp; Information Security Own technical controls within ..... full job details .....