Head of Services

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Head of Services

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Forth Valley Rape Crisis Centre .For a full job description, person specification and application pack, view the advertisement on Good Moves. Applications via LinkedIn are not accepted; use the application pack and email questions to recruitment@forthvalleyrapecrisis.org.uk. Link: https://goodmoves.org/vacancy/a4sP100000176cnIAA/head-of-servicesFORTH VALLEY RAPE CRISIS CENTRE JOB DESCRIPTIONTITLE : Head of ServicesHOURS : Full timeLENGTH OF POST : PermanentLOCATION : Stirling, with some travel throughout ScotlandPENSION ENTITLEMENT : 6%ANNUAL LEAVE ENTITLEMENT : 42 days inclusive of public holidayRESPONSIBLE TO : CEOPurpose of the post:As our lead practitioner, the Head of Services is responsible for the management, design and delivery of our therapeutic support service and training offers, and for managing the delivery of our criminal justice advocacy and prevention programmes. Delivering a quality and responsive service for survivors of sexual violence requires the post holder to keep survivors at the centre of everything she does and to ensure the team of practitioners are appropriately trained, skilled, inspired and supported to do so. The Head of Service is a member of the Senior Management team and will contribute through her operational and practice expertise and experience to the organisational vision, mission and strategy, which informs the operational action plans and individual development plans of her team.Summary of main responsibilities and activitiesRape Crisis Services: Operational and Quality ManagementBe the centre’s lead practitioner with responsibility for ensuring the co-ordination and delivery of services to individuals aged 13 and over who have experienced sexual violenceDevelop and implement relevant policies and processes for the organisation as requiredMaintain, review and comply with the Rape Crisis National Service Standards and Best Practice Model’s Ethos and Values and ensure the service meets agreed Scottish Government and funders’ objectives/outcomesLeading the development and delivery of practice handbooksDeveloping and delivering a framework for practice supervisionLiaising with external practice supervisors, ensuring their adherence to FVRCC practice standardsReporting to the Board on the delivery of practice and compliance with standardsFinancial Monitoring and SupportOperate the service within the agreed budgets, working closely with the CEO to support budget setting, forecasting, and the preparation of financial statementsCollaborate as a member of the senior management team to ensure financial requirements are met and assist in providing necessary information for budgeting and financial planningSupporting the financial performance, systems and reportingPreparing operational reports for the boardAttending and actively contributing to board sub-committeesBuilding and Space ManagementOversee the creation and maintenance of trauma-informed spaces for the delivery of services, ensuring the environment is conducive to the well-being of survivorsSupport the Centre Coordinator in the management and operation of the building and facilitiesProvide Support to SurvivorsTo foster a culture which enables sensitive, safe and responsive emotional support and advocacy to survivors, their families and friendsTo lead the organisation’s safeguarding in relation to child protection, vulnerable adult protection and suicide riskTo organise staff to maximise their effectiveness in supporting survivorsTo provide or access suitable training for staff developmentTo directly provide back-up support to survivorsCarry a small caseload of survivors; attending to any needs arising from support sessions (e.g. liaise with others, onward referrals, signposting)Participating in external practice supervision; reflect on practice and keeping up to date on new developments on practiceDeveloping and delivering mechanisms for survivor consultation and involvement and working with the CEO to ensure service user involvement informs the development of the service.Monitoring the referral processes and identifying gaps in servicesSupervision and SupportEnsure effective communication for all staff and volunteersProvide regular and structured support and supervision to staff and student counsellorsSupporting the senior counsellor to monitor staff caseloads to ensure fair distributionWork with the senior counsellor to monitor staff health and well-beingFacilitating and coordinating appropriate student placementsKeeping accurate and up-to-date records in line with GDPR and FVRCC data protection policyDevelopmentEnsure service user involvement informs the development of the serviceEnsure that evaluation and outcomes monitoring feeds into the development of the serviceAttend Rape Crisis Scotland database training and manager meetingsCollect and submit statistics for the service in preparation for any monitoring, evaluation and reporting processesResponsible for the development of FVRCC training programmes and upskill team members to assist in delivering these externallyLeading the innovation and development of services, ensuring they remain relevant, evidence-based, and responsive to the evolving needs of clients and stakeholdersDeveloping and implementing training and continuing professional development programmes to ensure appropriate skills for service provisionMaintaining the record keeping systems such as Oasis, Human Resource, Health and SafetyMulti-Agency WorkingRepresent the organisation at relevant working groups and forumsDevelop and maintain positive relationships with appropriate statutory and voluntary bodiesDeliver training to local partnershipsCollaborating with partner organisations in sharing best practice and the development of practice guidelinesAny other relevant duties as required and work with other staff /participate in day-to-day tasks in running the centreSeniorities and role detailsExecutiveEmployment type: Part-timeJob function: ManagementIndustries: Non-profit Organization ManagementNote: Referrals increase your chances of interviewing. 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