Head of Service Delivery and Standards

Overview

This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with the Board of Trustees, you will have overall responsibility for the quality, delivery, development, and strategic leadership of our operational services, including:Independent Living coordinationHospital DischargeDementia supportInformation and AdvicePaid-for home support servicesYou will be the organisational lead for safeguarding, health and safety, and quality assurance, ensuring that services are safe, high-performing, person-centred, and continuously improving.Responsibilities

Provide strategic leadership and management of operational servicesChampion safeguarding, health and safety, and quality assurance across all servicesEnsure services are safe, high-performing, person-centred, and continuously improvingLead on performance, contracts, compliance, and cultureRequirements / Qualifications

Experienced senior leader with a background in social care, health, or the voluntary sectorConfident people manager with ability to develop and motivate teams (our team includes over 90 staff and 100+ volunteers)Strong focus on performance management, contracts, compliance, and cultureComfortable presenting KPIs to trustees and engaging with customers in community settingsProven experience in managing innovative, high-quality frontline servicesStrong leadership and people management capabilitiesConfidence in safeguarding, health and safety, HR, and quality standardsCollaborative, flexible, and values-driven leadershipExcellent IT and data literacy with a solid understanding of contractual performanceWhat we offer

Flexible working hours and hybrid working options following a comprehensive induction30 days annual leave (plus bank holidays)Age UK Sheffield is a Mindful Employer and a Disability Confident EmployerWe warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communitiesReady to Lead Change? If you''re excited by the opportunity to shape and deliver outstanding services that make a difference, we''d love to hear from you.At Age UK Sheffield, we''re not just a service provider—we''re a movement that puts older people at the heart of everything we do. We are recruiting for a strategic, forward-thinking Head of Service Delivery and Standards to join our Senior Management Team and lead the evolution of our services for older people in Sheffield.You''ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow ..... full job details .....