Head of Sales

Head of Central Sales - Customer Solutions

North East

-65k70k + Car + Bonus + Benefits

Are you a strategic leader with the energy to drive transformation and the grit to deliver results? This is your opportunity to lead a high-impact central sales function at the heart of a fast-paced, service-led business.

We''re looking for a Head of Central Sales to shape the future of customer engagement, sales performance, and operational excellence. You''ll be the driving force behind revenue growth, quote conversion, and customer satisfaction - all while embedding a culture of ownership, accountability, and service brilliance.

Why This Role Matters

• Lead a multi-functional team across internal sales, customer contact, and solutions
• Be the central link between depots, divisional teams, and customer operations
• Own and optimise sales processes, invoicing accuracy, and service delivery
• Champion transformation through CRM, BI, and scalable systems
• Deliver against strategic OKRs that power frontline performance

What You''ll Be Doing

Sales & Commercial Delivery

• Convert inbound enquiries into profitable orders across multiple product lines
• Drive quote conversion, upselling, and customer lifetime value
• Monitor key KPIs including margin, revenue retention, and conversion rates
• Embed a "sales through service" culture across all customer touchpoints

Process Ownership & Governance

• Own hire processes and ensure clean, accurate invoicing
• Align sales operations with divisional and depot teams
• Champion continuous improvement and operational discipline

Customer Experience & Service Excellence

• Drive a "right first time" approach across all channels
• Use data and feedback to resolve root causes of dissatisfaction
• Promote responsiveness and joined-up service delivery

Depot & Network Engagement

• Act as the central hub between depots and customer teams
• Provide coaching and governance to ensure consistent practices
• Foster collaboration across the network

Leadership & Culture

• Lead with clarity, energy, and purpose
• Inspire and develop team leaders with coaching and succession planning
• Model behaviours that reflect trust, accountability, and continuous improvement

Transformation & Data-Led Decision Making

• Lead CRM and system rollouts, driving adoption and performance
• Align end-to-end customer journeys with commercial goals
• Leverage BI tools to embed a data-driven culture

OKR Ownership

• Translate strategic goals into measurable team deliverables
• Own dashboards that track sales, service, and transformation outcomes

What You''ll Bring

• Senior leadership experience in rental, hire, contact centre, or B2B service environments
• Proven ability to deliver sales through service and lead high-volume teams
• Strong commercial acumen and operational resilience
• A collaborative, coaching-led leadership style
• Experience driving transformation and cross-functional alignment

Success Looks Like

• Revenue growth across key product lines
• High quote-to-order conversion rates
• Outstanding customer satisfaction scores
• Clean, accurate invoicing and process compliance

HOW TO APPLY:

To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact us.

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