Head of Quality

We are seeking an experienced Head of Quality to lead the Quality and After Sales functions within an engineering and manufacturing business operating in the power distribution sector.This is a senior leadership role with overall responsibility for the Quality Management System (QMS), product and service quality, customer complaints, warranty management and continuous improvement.Working closely with Engineering, Production, Supply Chain, Commercial teams, suppliers and customers, the Head of Quality will ensure robust quality standards are embedded throughout the organisation. The role will combine strategic leadership with hands-on management of key quality and customer issues, with a strong focus on prevention, root cause resolution and continuous improvement.Key Responsibilities Own, develop and continually improve the company''s Quality Management System, ensuring continued compliance with ISO 9001 and relevant industry and customer requirements.Develop and maintain effective quality processes and systems, including CAQ, APQP and PDM environments.Lead internal, external and customer audits, ensuring findings and corrective actions are effectively managed through to closure.Monitor product, manufacturing and service quality, identifying trends, risks and opportunities for improvement.Lead root cause investigations and corrective/preventive actions, ensuring solutions are robust and effective in preventing recurrence.Work collaboratively with Engineering, Production, ..... full job details .....