Head of Operations

This range is provided by ReCulture. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range

Head of OperationsLiverpoolReCulture is partnered with a growing, family run business in the KBB space, as they’re looking for a

Head of Operations

to continue their expansion. This brand-new role is ideal for someone who has progressed from a trade or craftsmanship background into operational leadership, bringing both hands-on credibility and strong commercial awareness.The successful candidate will lead day-to-day operations across logistics, installation planning, compliance, and project delivery. You will also play a key role in driving efficiency, quality, and right-first-time results, while shaping and developing a high-performing team.About the Role

Oversee daily operations across compliance, logistics, scheduling, warehousing, and installations.Get out on site regularly to support teams, assess quality, and ensure customer satisfaction.Manage the full project lifecycle from survey through to successful completion.Recruit, onboard, and develop operational staff; set KPIs and monitor performance.Drive operational and cost efficiencies, managing budgets and reducing waste.Refine workflows to ensure efficient resourcing and right-first-time delivery.Work closely with sales and senior leadership to align operations with business growth.Provide clear reporting and insights on operational performance to the board.About You

Over 8 years’ experience, ideally starting in trade/craftsmanship (e.g. joinery, kitchens, bathrooms, bedrooms) and moving into operations leadership.Strong knowledge of project management and installation processes in KBB or related sectors.Ability to manage PandL, budgets, and operational performance.Analytical, with experience interpreting KPIs and data.Strong leadership skills: you are able to inspire, coach, and develop diverse teams.Excellent communicator, with a professional yet approachable style.A strong cultural fit: collaborative, grounded, and able to thrive in a family-run business.ReCulture endeavours to be outstanding as a diverse and inclusive employer and is fully committed to presenting the best candidates for the role irrespective of background. We are keen to help our clients develop workforce representation from currently under-represented groups, including Black, Asian and Minority Ethnic (BAME) communities; Lesbian, Gay, Bi and Trans (LGBT) people and those living with physical, mental and/or sensory ..... full job details .....