Head of Operational Delivery

Head Of Operational Delivery Full-time / Permanent Staffordshire £60,000 + car allowance and eligibility for annual company performance bonus Lead. Develop. Improve. Deliver. Are you an experienced operational leader who thrives on creating high-performing teams, improving service delivery and turning strategy into action? We''re looking for a Head of Operational Delivery to join a growing organisation and take responsibility for the day-to-day leadership and performance of both office and field-based operational services. This is a senior, hands-on leadership role for someone who can confidently lead through managers, drive accountability and ensure operational teams consistently deliver excellent service, quality and customer outcomes. Reporting to the HR and Operations Director, you''ll play a key role in translating business strategy and operational priorities into clear, achievable plans, ensuring they are delivered effectively through your management team. You''ll be visible, commercially aware and solutions-focused, with the confidence to make decisions, tackle challenges head-on and continuously improve the way the business operates. This is an opportunity to make a genuine impact across the organisation, developing capable and accountable managers while helping shape the future operational success and growth of the business. Key Responsibilities Lead the day-to-day delivery of office and field-based operations, ensuring service standards, SLAs, quality ..... full job details .....