Head of Key Accounts

Head of Key Accounts-

Leicester | Hybrid Working | Full-Time | Permanent-Competitive Salary DOE-

A growing and ambitious utilities business is seeking an experienced-Head of Key Accounts-to lead its Account Management function. This is an excellent opportunity for a commercially minded leader to take ownership of key client relationships, develop and mentor a high-performing team, and play a pivotal role in driving customer satisfaction,-retention-and business growth.-

The successful candidate will act as the senior point of contact for strategic clients, ensuring exceptional service delivery while working closely with operational,-commercial-and technical teams to deliver long-term value.-

The Role-

The Head of Key Accounts will-be responsible for-overseeing key customer relationships, ensuring service-excellence-and delivering a proactive account management strategy. The role will combine leadership, client relationship management, commercial-oversight-and operational collaboration.-

Key responsibilities will include:-

Leadership & Strategy-

• Leading,-coaching-and developing the Account Management team.-

• Implementing and driving the overall account management strategy.-

• Establishing KPIs and performance measures to ensure-high levels-of service delivery.-

• Promoting a culture of continuous improvement,-accountability-and customer focus.-

Client Relationship Management-

• Acting as the senior escalation point for key clients.-

• Building and-maintaining-strong relationships with senior stakeholders.-

• Leading client review meetings and performance discussions.-

• Ensuring client expectations are consistently met and exceeded.-

Operational Excellence-

• Working closely with internal teams to ensure a seamless customer experience.-

• Monitoring service delivery performance and-identifying-opportunities for improvement.-

• Managing escalations and mitigating service risks.-

• Ensuring compliance with industry regulations, service-standards-and contractual obligations.-

Commercial Growth-

• Identifying-opportunities to expand existing customer relationships.-

• Supporting contract renewals, tender-submissions-and client proposals.-

• Monitoring account performance and profitability.-

• Providing-strategic insight to support customer retention and sustainable growth.-

The Ideal Candidate-

The successful applicant will be a proven account management leader with strong commercial awareness and exceptional relationship-building skills.-

Applicants should-possess:-

• Significant experience-in a client-facing role within utilities, property management, facilities management or a B2B service environment.-

• Previous-experience leading Account Management, Client-Success-or Customer Relationship teams.-

• Strong commercial acumen and experience managing high-value client portfolios.-

• Excellent communication,-negotiation-and stakeholder management skills.-

• Experience working with CRM systems and client reporting platforms.-

• A proactive, solutions-focused approach with the ability to use data and insight to drive decision-making.-

• Strong organisational skills and the ability to manage multiple priorities effectively.-

What''s-on Offer?-

• Competitive salary package-

• Hybrid working arrangement-

• 25 days annual leave plus bank holidays-

• Paid birthday leave-

• Health and wellbeing benefits-

• Ongoing training and professional development-

• The opportunity to influence and shape a key business function within a growing organisation-

This opportunity would suit an experienced Account Management professional looking to take ownership of a strategic function and play a significant role in the continued success and growth of an innovative utilities business.