Head Of IT Services

Role:

Head of IT Services

Location:

Glasgow (Onsite 1 3 days per week)

Contract Length:

6 Months (opportunity for extensions)

IR35 Determination:

Inside IR35

Industry:

Energy

Seeking a Head of IT Services to lead IT operations across service desk, infrastructure, and control center functions.

A hands-on leadership role managing a team of people and working closely with a passionate and innovative CTO.

Key Responsibilities

Oversee IT Service Desk, Infrastructure, Project and Control Center teams

Ensure delivery of a high-quality, customer-focused IT operations across a group

Oversee day-to-day IT operations including servers, networks, cloud services and telephony

Maintain oversight of patching, backups, anti-malware, and monitoring programmes

Deliver priority projects and initiatives, including cloud transformation and adoption of new technologies

Ensure upkeep of handover documentation and knowledge transfer for ongoing initiatives

Support the delivery of natural power products such as RTI, Control Centre and Digital Services working closely with development teams and clients

Provide the technical link between product development and IT infrastructure

Assist client organisations with system integration, particularly for services connected to the Control Centre

Manage third-party vendors and service providers, ensuring ROI from partners

Apply and reinforce group-defined cyber security policies locally and ensure regulatory compliance

Promote staff awareness of cyber risks through training and guidance

Support client tender responses, providing input on infrastructure, security, and service delivery

Manage local IT budgets in line with group standards, provide clear financial and operational reporting

Oversee procurement of hardware, software and services to ensure operational continuity

Act as escalation point for major incidents and coordinate response and recovery efforts

Maintain a unified helpdesk with agreed SLAs, monitor service levels and report to leadership

Required Experience

Qualification in a related IT discipline at degree level

In depth knowledge of; Microsoft Active Directory, Office365, Networking (switching and firewalls), Server hardware and Storage, Backup Technologies, Virtualisation

Demonstrable experience of leadership roles and service desk or helpdesk management

Expertise in budget management and reporting

Strong track record of delivering projects within constrained timeframes

Capable of producing structured handover materials and knowledge transfer

Desirable Skills

Experience leading cloud transformation initiatives from an on-prem ..... full job details .....