Head of IT Service Management

We''ve got a fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke. You''ll combine home and office working to ensure a positive work / life balance.It''s an exciting time to join SNG as we continue to develop our IT service provision. We''ll be implementing a new Enterprise Service Platform in the Summer which will be used for managing IT Service tickets and ITIL-aligned processes. You''ll be driving the adoption of the platform across the IT service teams and helping to identify and prioritise opportunities for automation and self-service as we move forward to improve the IT support experience for all SNG colleagues.The RoleAs Head of IT Service Management, you''ll be responsible for driving delivery of SNG''s IT service strategy and leading the IT service management function within CIO, enabling organisational resilience from a technology perspective and making SNG a great place to work for its colleagues.Main responsibilities include:As a key member of the CIO Leadership team, supporting the realisation of the CIO vision and strategic direction including contributing to the implementation of the CIO strategy in support of delivering SNG''s corporate plan objectives Leading the IT Service Management team with a focus on articulating a clear vision, providing direction, encouraging high performance, and supporting continuous improvementLeading and overseeing the maturity of ITIL practices, ..... full job details .....