Head of HR

Head of HR - Contact Centre OperationsSheffield£70,000 - £80,000 and 15% BonusAbout the RoleWe are seeking an experienced and people-centric Head of HR to lead our Human Resources function across our high-volume, fast-paced contact centre operation.This is a strategic and hands-on leadership role, responsible for shaping and delivering our people strategy across Employee Relations (ER), Learning and Development (LandD), and Recruitment.You will act as a trusted partner to the senior leadership team, driving culture, engagement, capability, and compliance. With responsibility for HR teams covering multiple specialisms, you will ensure we attract, develop, support, and retain exceptional talent that delivers brilliant service to our customers.Key Responsibilities of this Head of HR roleEmployee RelationsOversee all ER activity, including complex casework, absence management, disciplinary matters, and performance issues.Ensure fair, consistent, and legally compliant ER practices across the contact centre.Provide coaching and guidance to managers to build ER confidence and capability.Partner with legal and compliance teams to manage risk and uphold best practice.Lead policy development and continuous improvement of HR processes.Learning and DevelopmentOwn the LandD strategy for the contact centre, ensuring training builds capability, confidence, and customer excellence.Oversee induction, soft skills training, leadership development, and ongoing coaching programmes.Introduce ..... full job details .....