Head of Experience

Position: Head of Experience Hours: Full-time, 35 hours a week Contract: Permanent Location: Office-based in London N4, with flexibility to work remotely Salary: £65,118 per annum plus excellent benefits Salary Band and Job Family: Band 4 About the Employer This charity makes sure that people living with MS are at the centre of everything they do. And it''s this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told them is important to them. It gives the organisation a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This organisation''s people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you''ll be able to make a difference. About this job The Head of Experience is a senior cross-organisational leadership role building and leading a new Experience function at the heart of the Engagement and Income Generation directorate. It exists to change how the organisation understands and responds to the people it exists for. That means identifying where experiences can be improved and creating the conditions to act on it. The postholder will drive cross-functional collaboration so that audience insight and data consistently inform strategic decisions. They will create the systems and governance ..... full job details .....