Head of Digital Platform Enablement - ServiceNow/Observability/DevOps/Platform Engineering

Head of Digital Platform Enablement - ServiceNow/Observability/DevOps/Platform Engineering London - Hybrid 2-3 days per week | Permanent | Up to £160,000 + 30% bonus Head of Digital Platform Enablement required to own a global enterprise portfolio spanning ServiceNow, observability and developer/engineering platforms. The role owns strategy, roadmap, life cycle and measurable outcomes across the platform ecosystem. This is not a single-tool leadership role and not a project-only implementation brief.Key Skills/Experience required for the Head of Digital Platform Enablement role: ServiceNow/ITSM platform ownership, workflow automation, self-service and employee experience Observability/monitoring across applications, cloud, infrastructure, networks and end-user experience Azure DevOps/GitHub, CI/CD and developer tooling Terraform/Bicep/Infrastructure as Code Platform engineering, reusable templates, engineering guardrails and automation Product/platform roadmap and life cycle ownership Data-led prioritisation and value realisation Moving teams from project-led delivery towards product-centric and continuously improving platform services Enterprise-scale outcomes in productivity, reliability, service quality, automation, visibility, delivery speed and cost Candidates need credible breadth across ServiceNow, observability and developer-platform capability, together with sustained ownership after transformation. London hybrid, normally 2-3 days per week. Permanent. ..... full job details .....