Head of Customer Engagement and Business Development

Overview

Job title: Head of Customer Engagement and Business Development. Location: Sheffield. Based at Don Valley House, Sheffield S4 7UQ. This is a permanent, full-time role within the Leeds and York Partnership NHS Foundation Trust (LYPFT) / NOECPC context. Salary: £64,455 to £74,896 per annum. Band 8b. Responsible for leading a team to deliver NHS procurement-focused customer engagement to procurement professionals in NHS member and non-member and other public sector organisations. This position reports to the Associate Director of Commercial Operations.Job summary: Lead the development and implementation of a comprehensive customer engagement and business development strategy. Represent NOECPC at events and in the media. Drive framework growth and collaboration with category procurement colleagues to maximise spend under management.Responsibilities

Lead a team of customer engagement and business development specialists.Develop and implement strategies to enhance customer engagement and satisfaction.Manage key customer and stakeholder relationships at all levels, including Integrated Care Systems (ICS).Drive continuous improvement in service delivery.Be the face of NOECPC at events and in the media.Collaborate with stakeholders, including category procurement colleagues, to identify and drive framework growth in spend under management.About You

Excellent communication skills with strong leadership.Extensive experience managing customer engagement and business development functions for NHS procurement professionals or a similar field.Creative and innovative in developing business development strategies.Organised with exceptional attention to detail.Passionate about contributing to the improvement of NHS services.About Us

Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds, with specialist inpatient services in York and across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.Benefits include wellbeing support, 27–33 days annual leave, flexible and remote working arrangements, the NHS Pension Scheme, coaching and career development support, training, education support, and a range of exclusive discounts. A bank department offers variety of roles; permanent employees are automatically added to the bank.Disclosure and Barring Service (DBS) check is required. This post is subject to UK Home Office visa sponsorship requirements for NHS roles; sponsorship is limited to registered healthcare practitioner roles and does not include Healthcare Support Workers.Details

Date posted: 08 September 2025Pay scheme: Agenda for ChangeBand: Band 8bSalary: £64,455 to £74,896 per annumContract: PermanentWorking pattern: Full-timeReference number: 173-37825-CORJob locations: Don Valley House, Sheffield, S4 ..... full job details .....