This is a Head of Real Estate Loan Collections/Servicing role and will require experience within Mortgage or Bridging Real Estate ! This new role requires strong leadership skills, in-depth knowledge of collections and reporting practices for a property finance lender, and a strategic mindset to shape the future direction of the loan management and collection''s operations of a growing business. The ideal candidate will likely be in a senior role within the collections team of a property finance lender and will be proactive in recovering non-performing loans as well as monitoring payment performance, arrears management and recommending the strategic direction of the team. Main responsibilities: Management of customer support team A portfolio of performing and non-performing secured property loans. Working alongside colleagues to minimise litigation Resolve contractual disputes pre-proceedings and deal with contested matters up to trial Maintain high standards of financial management and record keeping Undertake effective due diligence processes at all times Prepare and submit regular reports to keep the board informed of the status and trend Meetings with, and site visits to, overdue and/or defaulted clients as necessary Develop existing and build new strong relationships with external partners, such as receivers and legal counsel, to optimise collections outcomes Develop and enhance collection and recovery policies Working with the Group Financial Controller to develop ..... full job details .....