Head Concierge

We have an exciting opportunity for an experienced and highly professional Head Concierge to join our prestigious residential development in Nine Elms, just moments from Battersea Power Station.As Head Concierge, you will lead the front-of-house operation, ensuring the highest standards of resident service, security, and presentation are consistently delivered. You will act as the primary point of contact for residents, visitors, contractors, and managing agents, while overseeing the day-to-day running of the concierge function and supporting the wider property management team.The successful candidate will be a natural leader with exceptional interpersonal skills, a proactive approach to problem-solving, and a genuine passion for delivering outstanding resident experiences. You will build strong relationships with residents, anticipate their needs, and foster a welcoming, safe, and efficient environment within the development.Key Experience and SkillsPrevious experience within a senior concierge, Head Concierge, residential management, or luxury hospitality role.Proven ability to lead, motivate, and support concierge and front-of-house teams.Significant experience delivering exceptional customer service within a residential, hospitality, or property environment.Experience coordinating contractors and overseeing building works within a busy development.Strong understanding of health and safety procedures, fire safety regulations, and security protocols.Ability to manage ..... full job details .....