Head Concierge - Temporary - High End

Location: West LondonContract: Temporary Hours: Monday to Friday Salary: £13.85 -£14.80 per hourImmediate start availalbleAbout the RoleWe are seeking an experienced and professional Temporary Head Concierge to lead the concierge operation at a prestigious residential development in West London. This is an excellent opportunity for an individual with a strong customer service background and proven leadership skills to oversee the delivery of a first-class resident experience.The successful candidate will be responsible for managing the concierge team, maintaining high service standards, and ensuring the smooth day-to-day operation of the front-of-house function.Key ResponsibilitiesLead and supervise the concierge team, ensuring exceptional customer service at all times.Act as the primary point of contact for residents, guests, contractors, and managing agents.Oversee front-of-house operations and ensure the reception area is presented to the highest standard.Manage resident enquiries, requests, complaints, and service issues efficiently and professionally.Coordinate contractor access, deliveries, and visitor management procedures.Ensure all health and safety, security, and emergency procedures are followed.Maintain accurate records, reports, and handover documentation.Foster a welcoming, safe, and professional environment for all residents and visitors.RequirementsPrevious experience as a Head Concierge, Senior Concierge, Front of House Manager, or similar role within a ..... full job details .....