We''re looking for someone who can bring together a diverse team. As Guest Services Manager you will be the public face of our hotel - You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, FandB and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.Your day to day;Greeting every one of our guests with a welcoming smileProviding the highest level of hospitality when working on reception or in our restaurant and barYou will recruit, train and develop your team of Welcome HostsCreate and manage rotas, ensuring staffing levels meet business demands and agreed budgetsEnsuring all guests are aware of the hotel''s facilities and upselling services where ever possibleInforming the guests of the local amenities, offering advice and assistance when necessaryGiving our guests the warmest hospitality and ensuring they want to return!Who are we looking for? Someone who is dedicated, motivated and able to adapt to changing circumstances. As Guest Services Manager, you will be leading a dynamic team in a fast paced and expanding business.You could be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.If you are passionate about providing a great guest experience, are a strong ..... full job details .....