JOB TITLE - Guest Services Associate DEPARTMENT - Front of HouseCONTRACT TYPE - PermanentRATE OF PAY - £12.22 per hour plus excellent benefits!HOURS - 37.5 hours per week, over 5 daysLOCATION - Westgate street, Cardiff CF10 1DAID - req5413OVERVIEW - Join the ''Greatest story in Hospitality'' by becoming one of our Guest Services Associate ''Hospitality Heroes'' in our Parkgate Hotel - just one of the fantastic opportunities we offer from ''Manor to Marina''.OUR IDEAL HERO WILL HAVE - Excellent communication skills, a passion for hospitality, and a keen eye for detailThe go-to expertise for guest inquiries, providing accurate and helpful information across all outletsExceptional service skills towards guests and colleagues with professionalism and warmthExperience in handling multiple tasks efficiently while ensuring attention to detail in every interactionExcellent verbal and written communication skills, creating a seamless guest experienceIMPLEMENTING OUR ''YES YOU CAN'' PHILOSOPHY, YOU WILL -Be the first point of contact for guests via phone and email, delivering a warm and helpful serviceProvide a personalised experience, ensuring every guest interaction feels specialMaintain an in-depth knowledge of The Celtic Collection and all its services to assist guests effectivelyWork efficiently back of house, handling guest inquiries and requests with professionalism and attention to detailBE RECOGNISED AND REWARDED - As one of our ''Hospitality Heroes'' you will receive a host ..... full job details .....