Guest Relations Officer - UK

Qualifications:

All potential applicants are encouraged to scroll through and read the complete job description before applying.SHIPBOARD

Employment type.Ability to speak English clearly, distinctly and cordially with guests.Ability to speak additional languages preferably

Spanish, Portuguese, Italian, French or German

(Conversational Proficiency).2-3 yrs background experience as Front Desk/Receptionist in a

4 or 5 * Hotel.Guest services shipboard experience is an advantage.Essential duties and responsibilities:Maintains a constant presence of professionalism and emergency preparedness within stateroom services, supporting the operation in resolving elevator and ADA alarms, being the brand voice of the ship and Guest Relations for external calls and providing impeccable quality of personalized service to internal and external guests and crew alikeResponds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listeningChampioning strong administrative skills, taking periodic metrics of data such as guest counts, call volume, call content and guest and crew call behavioral analysisReadily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and toolsAs an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following service philosophy and takes full ownership of all guest and crew occurrences that require direction and ..... full job details .....