Groups & Events Sales Executive

Overview

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Groups and Events Sales Executive

role at

Miiro Hotels .What you’ll do

Group Reservations and Events ManagementCoordinate rooming lists and ensure smooth communication across departmentsManage group bookings in Apaléo PMS, ensuring billing accuracy and data integrityAssign rooms based on availability and guest preferencesCollaborate with Sales and FandB to manage enquiries and execute group stays from start to finishPrepare and lead weekly BEO meetingsManage event logistics including memos, BEOs, and operational handoversEnsure show rooms are inspection-ready at all timesMaintain open communication with clients to manage expectations and changesSupport post-event evaluations to continuously improveSupport for Individual ReservationsAssist the Reservations team with managing and confirming individual bookings when requiredUpsell OpportunitiesUse Revinate CRM to identify upsell options and enhance the guest experience while increasing revenueGuest-Focused CommunicationRespond promptly and professionally to client enquiries via phone and emailFollow up on guest files, special requests, and cross-team coordinationBilling and Payment OversightWork with the Finance team to manage group billingSend and track payment links via ApaléoIssue timely reminders for pending paymentsCoordination and CollaborationWork closely with the Sales, Accounting, Front Office and FandB teamsShare booking updates accurately and ensure everyone is alignedWhat We’re Looking For

Experience in a similar role in hospitality, reservations, or event coordinationFamiliarity with PMS systems (Apaléo, Opera, Revinate) is a plusExcellent communication and organisational skillsAbility to handle multiple requests and deadlines with confidence and careStrong attention to detail and a collaborative approachA warm, guest-first mindset and commitment to exceptional serviceFluent in English; other languages are an advantageCompetence with Microsoft Office tools (Excel, Word, Outlook)Seniority level

Entry levelEmployment type

Full-timeJob function

Sales and Business ..... full job details .....