Group Sales and Customer Service Manager

Are you a natural leader who brings energy, positivity, and a genuine passion for customer experience? Do you have a track record of motivating sales and service teams to deliver results? This could be the role for you.We''re recruiting on behalf of a highly respected, nationally recognised service business - one with real heritage, a strong brand, and a culture that genuinely puts the customer at the heart of everything it does.The RoleThis is a sales-biased leadership role with a customer service soul. You''ll be managing a close-knit North West team - two Sales Estimators and a small group of on-site Move Managers - responsible for handling all moving enquiries across the region, from first contact through to completion.House moving is one of the most stressful events in a person''s life. Your team takes that stress away. Your job is to make sure they''re doing it brilliantly, consistently, and with genuine care - while hitting commercial targets and driving the business forward.What You''ll Be DoingLeading, coaching, and motivating a small, high-performing sales and customer service teamDriving pipeline performance and revenue through hands-on team managementEnsuring every customer touchpoint delivers an exceptional experienceMonitoring KPIs, identifying trends, and implementing improvementsHandling escalated queries and keeping service quality front and centreSupporting recruitment, onboarding, and ongoing team developmentReporting on performance and collaborating with ..... full job details .....