Group IT and Systems Control Manager

Group IT and Systems Control ManagerMicrosoft 365 / Supplier Management / Cyber Security / IT GovernanceLeicestershire - Multi-site with monthly site visits£50,000 - £60,000 + Benefits Are you the person who makes sure an outsourced IT provider actually fixes the problem, rather than just closing the ticket? This Group IT and Systems Control Manager role puts you in control of IT across a growing care group, based in Leicestershire with monthly visits to homes in the West Midlands and Welsh borders, paying £50,000 - £60,000 depending on experience. It''s the first in-house IT role, reporting to the CFO. This is not a helpdesk job: you''ll be the intelligent client to the outsourced provider, tightening access and cyber controls and keeping licence costs in check as IT use grows across the homes. There''s room to shape what comes next too, including where AI could genuinely help. What You''ll Be Doing Managing the outsourced IT provider against SLAs, challenging tickets closed before they''re fixed and spotting recurring weaknesses early Owning user access and systems control across Microsoft 365, the VoIP telephone system and other platforms, including 2FA Administering core platforms such as Microsoft 365 and managing licence and SaaS spend to find real cost savings Carrying out structured monthly IT health checks at each home, covering connectivity, Wi-Fi and site infrastructure Leading on cyber risk and resilience, interpreting vulnerability reports and driving ..... full job details .....