Group IT and Systems Control Manager

Group IT and Systems Control Manager Microsoft 365 / Supplier Management / Cyber Security / IT Governance Leicestershire - Multi-site with monthly site visits 50,000 - 60,000 + Benefits Are you the person who makes sure an outsourced IT provider actually fixes the problem, rather than just closing the ticket? This Group IT and Systems Control Manager role puts you in control of IT across a growing care group, based in Leicestershire with monthly visits to homes in the West Midlands and Welsh borders, paying 50,000 - 60,000 depending on experience. It''s the first in-house IT role, reporting to the CFO. This is not a helpdesk job: you''ll be the intelligent client to the outsourced provider, tightening access and cyber controls and keeping licence costs in check as IT use grows across the homes. There''s room to shape what comes next too, including where AI could genuinely help. What You''ll Be DoingManaging the outsourced IT provider against SLAs, challenging tickets closed before they''re fixed and spotting recurring weaknesses earlyOwning user access and systems control across Microsoft 365, the VoIP telephone system and other platforms, including 2FAAdministering core platforms such as Microsoft 365 and managing licence and SaaS spend to find real cost savingsCarrying out structured monthly IT health checks at each home, covering connectivity, Wi-Fi and site infrastructureLeading on cyber risk and resilience, interpreting vulnerability reports and driving remediation ..... full job details .....