GP receptionist

Location: Kings Langley Contract: Temporary Salary: 12.71Job PurposeThe GP Receptionist with triage experience plays a vital frontline role within the practice, providing high-quality administrative and patient-facing support. The post holder will act as the first point of contact for patients, using care navigation and triage skills to ensure patients access the most appropriate healthcare service in a timely and safe manner.Key ResponsibilitiesPatient Reception and CommunicationAct as the first point of contact for patients attending the practice, in person and via telephoneProvide a professional, friendly and empathetic service at all timesManage high volumes of calls efficiently while maintaining confidentialityHandle sensitive and potentially distressed patients with care and discretionTriage and Care NavigationUse agreed triage protocols and care navigation principles to assess patient needs appropriatelySignpost patients to the most suitable service (GP, nurse, pharmacist, ANP, physiotherapist, social prescriber, urgent care, or external services)Support clinical staff by prioritising appointment requests and urgent queries effectivelyAccurately document patient requests and outcomes on the clinical systemAppointments and AdministrationBook, amend and cancel appointments in line with practice policiesManage GP, nurse and clinic templates efficientlyProcess repeat prescriptions in accordance with practice proceduresRegister new patients and update patient records ..... full job details .....