GP receptionist

Location: Kings Langley
Contract: Temporary

Salary: -12.71

Job Purpose

The GP Receptionist with triage experience plays a vital frontline role within the practice, providing high-quality administrative and patient-facing support. The post holder will act as the first point of contact for patients, using care navigation and triage skills to ensure patients access the most appropriate healthcare service in a timely and safe manner.

Key Responsibilities



Patient Reception & Communication

• Act as the first point of contact for patients attending the practice, in person and via telephone
• Provide a professional, friendly and empathetic service at all times
• Manage high volumes of calls efficiently while maintaining confidentiality
• Handle sensitive and potentially distressed patients with care and discretion

Triage & Care Navigation

• Use agreed triage protocols and care navigation principles to assess patient needs appropriately
• Signpost patients to the most suitable service (GP, nurse, pharmacist, ANP, physiotherapist, social prescriber, urgent care, or external services)
• Support clinical staff by prioritising appointment requests and urgent queries effectively
• Accurately document patient requests and outcomes on the clinical system

Appointments & Administration

• Book, amend and cancel appointments in line with practice policies
• Manage GP, nurse and clinic templates efficiently
• Process repeat prescriptions in accordance with practice procedures
• Register new patients and update patient records accurately
• Scan, code and file clinical correspondence
• Support clinical and administrative teams with general admin duties as required

IT & Systems

• Use clinical systems such as EMIS Web / SystmOne (or equivalent) confidently
• Maintain accurate patient records in line with GDPR and data protection regulations
• Use Microsoft Office and practice systems as required

Team & Practice Support

• Work collaboratively with GPs, nurses and the wider practice team
• Contribute to a positive, supportive working environment
• Follow all practice policies, procedures, and standards
• Participate in training, meetings and service improvements

Skills & Experience



Essentiald

• Previous experience as a GP Receptionist or in a primary care setting
• Demonstrable triage or care navigation experience
• Excellent communication and interpersonal skills
• Ability to remain calm and professional in a fast-paced environment
• Strong organisational skills and attention to detail
• Good IT skills and confidence using clinical systems
• Understanding of patient confidentiality and GDPR

Desirable

• Care Navigation / Active Signposting training
• Experience using EMIS Web or SystmOne
• Knowledge of services and referral pathways
• Customer service or healthcare administration qualification

Personal Attributes

• Professional and approachable
• Resilient and adaptable
• Empathetic and patient-focused
• Able to prioritise and manage workload effectively
• A strong team player with a proactive attitude

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