Global Operations Change Delivery Manager

Overview

As a Change Manager in Global Operations, you will own and lead the end-to-end change management function, embedding a structured and proactive approach to how change is delivered across our partners. You will act as the central coordination point for all operational change, ensuring initiatives are operationally ready, prioritised effectively and deliver measurable impact. You will lead a team of L30 Change Partners, supporting their growth and ensuring they are set up for success in delivering change. This role requires strong leadership, excellent stakeholder management, and the ability to balance delivery of large-scale transformation with day-to-day change execution.Cardiff, London or Remote (UK).We are on a mission to make money work for everyone. This description reflects Monzo’s approach to change leadership within Global Operations.Responsibilities

Change Leadership and Strategy

Evolve the global change management strategy, ensuring alignment with Monzo''s operational and customer priorities.Act as the point of accountability for prioritising, sequencing, and approving changes within Global Ops.Drive a proactive, forward-looking approach to change—anticipating challenges, identifying risks early, and setting the function up for long-term success.Champion data-led decision making, ensuring change activity is measured, evaluated, and continuously improved.Partner with other operational change managers to deliver consistent standards for operational change for our partners and drive strong embedment.

Operational Readiness and Delivery

Ensure all change requests are reviewed for operational readiness and landed safely with our global partners.Drive a robust governance framework that ensures changes are delivered on time, to standard, and with minimal disruption.Partner with internal stakeholders (Product, Risk, Compliance, CX, Training, etc.) and partners to embed changes effectively.Lead structured post-change reviews and retrospectives, using learnings to improve future change execution.

Cross-Functional and Partner Engagement

Act as the bridge between Monzo''s internal teams and our global partners, ensuring alignment, clarity, and accountability.Proactively manage relationships with senior stakeholders across Operations, Product, and Supplier Management when delivering change.Align closely with the Global Ops CX team to ensure change initiatives complement and strengthen customer experience outcomes.

Impact and Continuous Improvement

Evolve and own a change impact scorecard to track delivery effectiveness (e.g., partner readiness, operational efficiency, customer experience, and risk mitigation).Drive continuous improvement of change governance, ensuring ways of working evolve as our operations scale.Lead initiatives to transform the change process itself—simplifying workflows, embedding tools, and making it easier for partners and stakeholders to engage effectively.Share and celebrate success stories across Ops to build confidence in the change process.

Qualifications and Experience

You have strong experience supporting Product changes land with Customer Operations teams.Experience working with product teams.Examples of leading Ops readiness of COps teams, and working with multiple support teams (LandD, QA, Comms, WFM, etc.).Hands-on, pragmatic approach to change—able to zoom out strategically and dive into the detail when required; or strong leadership and proven people management experience.You are able to deliver effective coaching and upskilling of team members; you have the ability to effectively delegate tasks and empower team members.You have an understanding of how to assess team capacity and plan/make tradeoffs; you have the ability to motivate and develop team members to reach their full potential.You have experience working with overseas partners.Employment Details

Location: Cardiff, London or Remote (UK).Salary: £50,200 - £63,450 dependent on experience + Benefits.Apply early: We’ll close this role once we have enough applications for the next stage.UK Remote | #LI-JK1 #LI-REMOTEBenefits and Diversity

We’re an equal opportunity employer. Diversity and inclusion are a priority, and we support all our people to grow at Monzo. Read more in our Diversity and Inclusion and Gender Pay Gap reports.We provide a UK benefits package, including a £1,000 annual learning budget, flexible working hours, home setup support, and more. Optional share options available.We encourage applicants from diverse backgrounds and welcome those who may not meet every listed criterion to ..... full job details .....